Return Policy

Hassle-Free Returns for Peace of Mind

At Essential Oils Online, we prioritize your satisfaction with every purchase. If you're not completely satisfied with your order, we offer a hassle-free return policy to ensure your peace of mind.

Eligibility Criteria

To qualify for a return, the following conditions must be met

Product Condition

The item must be in its original condition, unopened, and unused.

Timeframe

Returns must be initiated within 15 days of the purchase date.Proof of Purchase: A valid proof of purchase, such as the order number or receipt, is required.

Eligible Items

Some items, like sale or clearance items, gift cards, and personalized or customized products, may not be eligible for return.

Contact Customer Support

Reach out to our dedicated customer support team to request a return authorization. You can contact us via phone, email, or live chat.

Provide Details

Share pertinent details about your purchase, including the order number, product(s) being returned, and reason for the return

Receive Authorization

Upon approval, you'll receive a return authorization number and instructions for next steps.

Ship the Product

Ship the return package to the address provided by our customer support team using a trackable shipping method.

Await Processing

Once received, we'll inspect the returned product to ensure it meets the eligibility criteria. Refunds or exchanges will be processed accordingly.

Package the Product

Carefully package the product in its original packaging to prevent damage during transit. Ensure the return authorization number is included.

Refunds and Exchanges

Upon approval, you may choose between a refund or exchange for the returned product. Refunds will be issued to the original payment method, minus any applicable shipping charges for both the initial shipment and return shipment.

Customer Satisfaction Guarantee

We're committed to exceptional customer service and will assist you throughout the return process. Contact our knowledgeable customer support team with any questions or concerns regarding your return.

Common Questions and Concerns

Here are answers to some common questions and concerns

Restocking Fees

We do not charge restocking fees for returns

Return Shipping Costs

Customers are responsible for return shipping costs, including any shipping charges deducted from refunds

Refunds

Refunds will be processed within 7-14 business days of receiving the returned product, minus shipping fees.

Contact Us

For further assistance or inquiries about our return policy, reach out to our customer support team. We're here to ensure your satisfaction with every aspect of your Essential Oils Online experience.Thank you for choosing Essential Oils Online. We appreciate your trust and look forward to serving you again soon.

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